News & Events from Gatineau & Ottawa Movers

June 27, 2011

Westmount Moving Site Visits

By: Heather @ 11:35 am

As part of Westmount Moving’s B.E.S.T. Move Quality Program we conduct site visits of moves in progress. These site visits are conducted on a random basis by key members of the quality team – with the majority of inspections conducted by Florence Schaap, our Director of Quality. The purpose of the visits is to ensure that the quality guidelines we have established are being followed by our crews. The site visits are a great way to see moves in progress, identify areas where problems can arise and find solutions. A site inspection will cover the following:

  • The cleanliness of the truck and whether the truck is amply equipped;
  • Whether the home has been properly protected to minimize the likelihood of dmage, with floor and bannister protection and door jambs;
  • Whether the crew was in full uniform and have a professional appearance and good hygeine;
  • Whether the move in process is being conducted to high standards; and
  • The overall satisfaction of the customer with the crew and how the move is being handled.

We strongly believe that seeing moves in progess is the best way to ensure that the promises we make to our customers regarding quality are being kept on each and every move!

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